Refund policy

returns are accepted for refund, credit | exchange. returns must be made within 7 days of receipt of purchase and they must be pre-authorised by phone, email or approved via submission through the returns centre prior to sending merchandise back, no exceptions. returned merchandise must be unused and in its original packaging with all tags attached. merchandise that has been worn or washed is unable to be returned. please note the customer is responsible for the cost of shipping merchandise back to bird and knoll. once we have received and processed your return we will process your refund| credit | exchange within 2 business days.
all sale merchandise is eligible for an exchange or credit only. no refunds on sale items are available. 
send returns to ...
bird and knoll
c/o plan a logistics
9 - 15 byrnes st
botany 
nsw 2019
australia
please email with any questions regarding our shipping | return | payment policies, to enquiries@birdandknoll.com