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Details
As our store is permanently closing, we want to inform our valued customers about our returns policy during this transition period.
- Exchanges Only: We will only be offering exchanges on items purchased from our store.
- Limited Availability: Exchanges are subject to stock availability. Once current stock is exhausted, we will no longer be able to process exchanges.
- No Store Credit or Refunds: Please note that we will not be issuing store credits or refunds under any circumstances.
- Existing Store Credits: Our store will no longer be operational after 31 December 2024, and any unused store credit notes will no longer be redeemable following this date. We encourage you to visit soon, as items may be limited as we sell through our remaining inventory.
We appreciate your understanding and support during this time. If you have any questions about our returns policy, please feel free to reach out to our customer service team.
Thank you for being a valued customer!
Size and Care
Support
SHIPPING
- we ship from sydney, australia
- we offer free worldwide shipping with any purchase over $150 and free express shipping for orders over $500.
- for purchases under $150 shipping costs are as follows ...
- australia - standard $8, express $15
- new zealand - standard $12, express $20
- international - standard $20, express $30
FURTHER SUPPORT
- for full details on shipping and returns including duties and taxes, know more details for shipping and returns.
- if you have any questions regarding a return or want to check whether your order qualifies for a refund/return please email enquiries@birdandknoll.com