data we collect and store
in order to deliver our services to you effectively, we may ourselves, collect store and process the following data, which you give us directly when you interact with the website: (i) contact data (e.g. name, address, city, postcode, telephone number, email address), (ii) financial data (e.g. bank account number, sort code, credit card details, debit card details), (iii) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version) and (iv) user behaviour data (e.g. url clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us) this happens when you create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, receive any services, or make any transactions with us. the collection of this data is sometimes automatic. we hold only the necessary data to process your order and to issue personalised emails. we hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.
data third parties collect
where we store your data
the personal data we collect is processed at our trading address and in any other places where the parties involved with the processing are located.
how your data is used
we may use your data for the following purposes:- marketing purposes. e.g. advertising, newsletters, public relations, providing information, products and services that you ask for or (with your consent) which we think may interest you.- improving your experience of the Website. e.g. ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to.- helping us to deliver our services to you better. e.g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records.
when we can give your data to third parties
we are allowed to release your information to our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, to a potential purchaser of us, to protect against fraud or credit risks, and as required by law or when we believe that disclosing the information is necessary to protect our rights, protect your safety or the safety of others or respond to a request from a governmental body. we may also share your information with those third parties names in this privacy and cookies policy and any other advertisers or advertising networks that require the data to select and serve relevant adverts to you and others analytics and search engine providers that assist us in the improvement and optimisation of the website. from time to time we may make parts of our mailing list available to carefully selected organisations whose products may be of interest. If you prefer not to receive such mailings or e-mails, or you do not wish to receive further mailings or e-mails please phone, e-mail or write to us.
we may use your identity, contact, technical usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. this is how we decide what products, services and offers may be relevant to you. we might market to you via the following methods: - email marketingif you have previously bought products from us or have registered your details with us. we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time – see opting out below). - social media we may also provide third party social media platforms with certain data in order to create targeted ads for you. - direct mail we may occasionally send seasonal postal marketing. you can opt out of this at any time
you can opt out of our email marketing at any time by unsubscribing from our newsletter or emailing firstname.lastname@example.org asking us to remove you from our mailing list. if you have opted out of our email marketing services, you may still continue to see target ads on social media platforms. please check the social media platforms for more details on how to opt out of seeing these ads.
you may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. if you make these decisions, you may continue to use the website and browse its pages. however, we may not be able to process transactions without personal data. you can ask us not to use your data for marketing. you can do this by ticking the relevant boxes on our forms, or by contacting us at any time at email@example.com.
links to other websites
we may show links on our website to the websites of other businesses. this privacy and cookies policy applies only to our website and not to any other websites. each third party website may have privacy policies different from this privacy and cookies policy and you should comply with these policies. if you visit other websites, we are not responsible for the privacy practices or content of those sites.
the security of your data
we take your privacy seriously and have implemented this privacy and cookies policy to help keep your personal and financial information secure. we have physical, electronic, and managerial procedures to safeguard and secure the information we collect. to protect your financial information, we use s.s.l technology to encrypt all payment transactions. unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from our website or through the use of our services, and you provide this information at your own risk. bird and knoll pty ltd cannot be held liable for theft, loss or unauthorised access, interception or damage to your data. you acknowledge that you understand these risks. where we have given you a password, you are responsible for keeping such a password confidential. we ask that you do not share any password with anyone. if you believe your privacy has been breached, please contact us immediately on firstname.lastname@example.org.