TERMS AND CONDITIONS

by accessing the bird & knoll website, you agree to be bound by the terms and conditions set out below.

PRIVACY

bird & knoll ltd will not sell or share your information with outside companies or third parties. we will not disclose your personal information to any organisation or individual except when required by law. we have procedures to ensure that your personal information is handled in a safe, secure and responsible manner.

SHIPPING

HOLIDAY SHIPPING DEADLINES CHRISTMAS 2023

so that we can do our best to accommodate delivery of your order prior to 24th December please place your order before these deadlines.

- WITHIN AUSTRALIA: standard shipping - order by 11am aest, 18th December 2023. express shipping – order by 11am aest, 20 December 2023

- INTERNATIONAL: standard shipping - order by 11am aest, 8th December 2023. express shipping – order by 11am aest, 15 December 2023

please note that any orders made during christmas/new year period may be delayed due to the demand of postal services around the globe.

REGULAR SHIPPING POLICY 

- we are delighted to offer free standard worldwide shipping with any purchase over $150 and free express shipping for orders over $300. for purchases under $150 shipping costs are as follows...

- australia - standard $8, express $15
- new zealand - standard $12, express $15
- international - standard $20, express $30

standard shipping 10 - 14 business days, express shipping 5 -7 business days

- all international orders (including new zealand) are shipped from our sydney warehouse. 

- all international orders are shipped on a d.a.p basis. this means that customers may be liable for any customs and import duty, quotas, permits, product restrictions and any other local requirements. as customs policies vary widely from country to country we suggest that you check the specific requirements in your country before placing an order with us as these charges must be paid by the recipient. as an example - the duties and taxes threshold for the USA is USD$800. if the amount of the order is above this it is eligible to be charged. note the USD$800 includes the freight cost. bird & knoll will not be liable for any custom or import duties. for a full explanation of shipping terms, please read here.

- if you choose not to accept a delivery or pay duties and taxes incurred on an order, and have your order sent back to bird & knoll, there will be additional shipping costs of $70aud which will be deducted from your final refund along with the original shipping cost. for further information on potential import fees, please contact your local customs office prior to placing your order.

- all orders are shipped using dhl or australia post.

- once your order has been dispatched you will receive a confirmation of shipping email with a tracking number. to track your purchase go to www.dhl.com or www.auspost.com.au/track.

- orders placed mon - fri will be dispatched within 48 hours, orders placed on a weekend day, will be processed within 48 hours of the next business day. 

- please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched. 

- customs clearance is not included in delivery transit time. 

we have partnered with Rendr to offer NSW customers same day delivery.

- same day delivery is available for customers based in sydney. price is subject to your postcode and is calculated at checkout. order by 11am monday-friday for delivery on the same day.

- 3 hour delivery is available for all customers based in sydney. price is subject to your postcode and is calculated at checkout. order by 11am monday-friday for delivery within 3 hours.

POSTAGE COSTS

we offer free standard global shipping on all orders over $150 and free express shipping on orders over $500. we do our very best to get your order to you as quickly as possible so that you can start enjoying your beautiful product, however should your order not qualify for express shipping and you require an express option, we do offer this at an additional cost. simply select this as an option at checkout. for purchases under $150 shipping costs are as follows ...

- australia - standard $8, express $15
- new zealand - standard $12, express $15
- international - standard $20, express $30

PAYMENT

- payment can be made online through paypal and by credit card.
- australian, new zealand and usa residents only can pay via afterpay.
- australian residents only can pay via klarna.

RETURNS

- if you would like to return your item and receive your refund instantly, visit refundid.com (only available to Australian customers).

- alternatively, please lodge your return/s via our returns portal birdandknoll.returnscenter.com  and follow the prompts. make sure you have your order number and email address used on your order to log in.

- once you have completed this process, you will receive an email with an RMA # and next steps including return address details for you to send your item/s back to us.

- items must be returned within 14 days of receiving your RMA # to be eligible for a refund.

- please ensure you include your completed returns and exchange form, which is included with your original purchase.

- please note that item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. gift cards may not be returned.

- full price orders - we want you to be completely satisfied with your online purchase. if you change your mind for any reason you can simply return your item(s) to our warehouse in sydney, australia for a full refund of the item's value within 7 days of receipt.

- sale orders - we do not accept returns on items marked as final sale, unless the item is faulty. for all other sales items we offer a store credit note or exchange only. we do not offer refunds to original payment on sale items.

- store credit notes are valid for 6 months from the date of issue.

- please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. bird and knoll takes no responsibility for missing incoming deliveries of a return.

- we encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by bird and knoll.

- if you have any questions regarding a return or want to check whether your order qualifies for a refund/return please email enquiries@birdandknoll.com.

GIFT CARDS

- gift cards are automatically emailed to the customer once purchased - issuing a unique code to the email address to input at check out.

- if a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code.

- gift cards cannot be used at the same time as a discount or promotional code. in this instance please contact us at enquiries@birdandknoll.com or through the chat function.

- if a customer purchases any items using a gift card but returns this item, a credit note will be issued for the full value of the item (minus shipping).

- if the customer loses their gift card code they must provide the full name of the purchase, the initial amount purchased and the date purchased & expiry date.

- gift cards are valid for 3 years from date of purchase.

PRE-ORDER

pre-order is a service that lets you order a product before the official launch date. the following conditions apply for pre-orders, in addition to our normal terms and conditions ... 

- full purchase price of the item is required at the time of pre-ordering

- bird & knoll will advise you via email once we have received the item/s you have pre-ordered into stock. 

- we aim to deliver pre-ordered items as soon as possible after receiving them into our stock inventory.

- our standard delivery timelines (estimated 7 to 10 days) will apply from the moment the pre-ordered product is available. 

CANCELLING YOUR ORDER

- cancellations may be made, prior to dispatch by emailing enquiries@birdandknoll.com as soon as possible.

- if you have received your confirmation of shipping email and an item has already been shipped it is unable to be cancelled, but may be returned and exchanged. see 'returns' above for return conditions.

- please email enquiries@birdandknoll.com if you have any queries regarding our shipping, return, cancellation and payment policies.

INTELLECTUAL PROPERTY

the copyright in all content on this website (including, without limitation, text, graphics, photographs, logos and images) is owned by bird & knoll pty ltd, or used by bird & knoll pty ltd under licence from the copyright owner.you may not copy, distribute, transmit or reproduce any of our content without our consent but you may view, print and download this content for personal, informational and non-commercial purposes unless advised otherwise by us. 


all trade marks which appear on this website and on bird & knoll products, whether registered or not (including but not limited to the word mark “bird & knoll” and the bird & knoll logo) remain the exclusive property of bird & knoll pty ltd and are protected by applicable trade mark and fair trading laws. you may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any of the trade marks in any way without the prior written consent of bird & knoll pty ltd.
this website may contain links to other websites. those links are provided for convenience only and main not remain current or be maintained.  

bird & knoll pty ltd is not responsible for the content or privacy practices of those websites and any links should not be construed as an endorsement, approval or recommendation by us.